Contact | Perdón Studio
How to contact Perdón Studio: account support, generation problems, credits, payments and photo deletion.
By the Perdón Studio team · Last updated:
Write to us
- From your account: sign in and open My account → Support. That way we can see your credit and task history and answer faster.
- Chat: when support chat is enabled, it appears in the corner of the page.
You can write in Spanish or English; we will also do our best with other languages.
What to include
- The email of your account.
- For a generation problem: the template, the approximate time and the error message if one appeared.
- For a payment: the date, the amount and the order number. We will never ask for your card details.
Common topics
- An AI edit failed: credits for a confirmed failed task go back to your account. More in refunds and credits.
- Delete my photos or my account: ask from Support. See the privacy policy.
- Report misuse (photos of minors or of people who didn’t give permission): send us the link or a description and we will review it.
See also About us and the terms of service.