Refunds and credits | Perdón Studio
How generation failures and payment requests are handled.
By the Perdón Studio team · Last updated:
Failed image tasks
Credits reserved for a confirmed failed AI image are returned to the same account. The other images in a set remain separate tasks. Closing the browser, stopping polling or waiting longer than expected does not prove that the provider failed, so those events do not trigger an immediate refund.
Credit purchases
Purchases remain disabled until generation, payment processing and credit delivery are ready. If purchasing is available, contact account support about duplicate charges, missing credits or an unused pack. Include the order number; never send card details. Requests are reviewed against the actual payment and credit-use records. No automatic cash refund or fixed refund-processing time is promised on this page.
Creative preferences
Review the examples and selected style before generating. A successfully delivered image may differ from what you imagined. Contact support if the delivered file is broken or inaccessible. Any non-excludable consumer rights still apply.